How we protect your information
We understand that your privacy is important to you, and we take the security of your information very seriously. We have implemented a number of security measures to protect your information, including:
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TLS encryption: We use TLS encryption to protect all communication between your browser and our website. This means that your information is encrypted before it is sent over the internet, making it much more difficult for hackers to intercept and steal.
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Account lock: This is a security measure that we use to lock an account if there are more than a certain number of failed attempts to verify a person’s identity. This can help to prevent unauthorized access to your account if someone is trying to guess your POI details or other security credentials.
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Automatic session timeout: This is a security measure that we use to automatically log a user out of an account after a certain period of inactivity. This can help to prevent unauthorized access to your account if you leave your computer/phone unattended.
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Regular security updates: We regularly update our website with the latest security patches to fix any vulnerabilities that may be exploited by hackers.
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Web application firewall (WAF): We use a WAF to help protect our website from common attacks such as cross-site scripting (XSS) and SQL injection.
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Malware scanning: We scan our website and its supporting infrastructure for malware and other malicious content.
We also have a number of policies and procedures in place to protect your information, including:
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Privacy Policy: Our policy on how we manage your information. Find our Privacy Policy here.
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Employee training: Our employees are trained on how to protect your information.
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Data security policies: We are aligned with the ISO27001 certification and have a comprehensive information security management system in place that ensures our ongoing commitment to protecting your information.
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Physical security: Our data centres are physically secure to prevent unauthorized access.
We are committed to protecting your information, and we will continue to take steps to improve our security measures. If you have any questions about our security practices, please contact us.
Your Rights
Under data protection laws, you have certain rights with respect to your information, including:
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The right to request for your information: You have the right to request a copy of the information that we hold about you via email, letter, and phone or in person.
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The right to correct your information: You have the right to correct any inaccurate or incomplete information that we hold about you.
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The right to object to processing: You have the right to object to us processing your information in certain circumstances, such as if we are processing your information for marketing purposes.
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The right to make an urgent request: You have the right to an urgent request with the reason why the request is urgent.
If you would like to exercise any of your rights, please contact us.
How to Report a Security Breach:
If you believe that your information has been compromised, please contact us immediately. We will investigate the matter
and take appropriate action.
Contact Information:
If you have any questions about our security practices or would like to exercise any of your rights, please contact us at:
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Phone: 0800 762 008